Plain terms. No surprises.
The agreement that governs your use of QuoteMaker. Plain-English summary at the top so you know what you're agreeing to. The binding clauses are below in numbered order.
Effective 12 April 2026
First public version
What you’re actually agreeing to
Six points, in plain English. The binding language is further down. If anything below contradicts these points we’ve made a mistake - tell us and we’ll fix it.
You own your data
Site photos, rate cards, client lists, generated quotes - all yours. We process them to provide QuoteMaker, nothing else.
You can leave any time
Self-service cancellation from your dashboard. No retention pitch, no minimum term, no exit fees.
No third-party AI training
Your data is never used to train any general-purpose AI model. Ever.
Your data stays in Australia
IRAP-assessed AU cloud. Nothing offshore for processing, support, or analytics.
We owe you credits if we break it
99.9% uptime target. Service credits if we miss it. Real ones, not promises.
We can suspend abuse
Illegal use, fraud, abuse of other customers - those are grounds to close an account. We give 30 days notice otherwise.
The SaaS antipatterns we’ve explicitly chosen against.
If any of these is a dealbreaker for you, you’ll know before you sign up - not three months in.
- Auto-charge you without your explicit consent
- Charge a cancellation fee or require a phone call to leave
- Lock you into a minimum 12-month term
- Sell your data, anonymised or otherwise
- Use your data to train any third-party AI model
- Hide pricing changes behind a click-through
- Move your data offshore for "operational reasons"
Terms in full
Ten short sections. Click a section in the sidebar to jump to it. Critical clauses (data ownership, liability, governing law) are marked with a navy accent.
The agreement
These Terms of Service govern your access to and use of QuoteMaker, a product of The SEEN Group Pty Ltd (ABN 81 695 428 972), an Australian company. By creating an account, accessing the platform, or clicking a button that indicates acceptance, you agree to be bound by these terms.
If you're accepting these terms on behalf of a company, you confirm you have the authority to bind that company. References to "you" mean the legal entity you represent unless context makes clear we mean you personally.
Subscription and payment
QuoteMaker is sold as a monthly or annual subscription. The price for each tier is shown on the Pricing page, in Australian dollars, exclusive of GST unless stated otherwise.
Your subscription begins on the date you purchase a paid plan. Monthly subscriptions auto-renew on the same day of each month; annual subscriptions auto-renew on the same date each year, at the then-current rate for your tier.
You can cancel at any time from your account dashboard. Cancellation stops auto-renewal at the end of the current billing period. You retain access until that period ends.
We do not offer pro-rated refunds for partial billing periods. QuoteMaker is in early access; talk to us before you commit so we can make sure it fits your crew before any money changes hands.
How you may use the platform
We grant you a non-exclusive, non-transferable, revocable licence to use QuoteMaker for your own quoting business during the term of your subscription. The licence covers the users on your account, up to the limits of your tier.
- Don't reverse-engineer, decompile, or copy the platform or the AI engine.
- Don't resell access to your account or sub-license the platform to third parties.
- Don't use the platform to generate quotes for illegal work, fraudulent claims, or unlicensed trades.
- Don't scrape, crawl, or systematically extract data from the platform beyond your own quotes.
- Don't abuse the service in ways that affect other customers (excessive automated requests, attempts to circumvent rate limits, etc.).
Your data, our dataCritical clause
You own everything you upload to QuoteMaker: site photos, voice notes, rate cards, client lists, the quotes you generate, and any metadata derived from them. We hold a limited licence to process that data for the sole purpose of providing the platform to you.
We own the QuoteMaker platform, the AI engine, the model weights, the PDF templates, the brand, and any feedback or suggestions you send us. We may use anonymised, aggregated platform usage statistics to improve QuoteMaker, but we do not use your raw customer data to train any general-purpose AI model.
You can export your data in PDF and CSV formats at any time from your dashboard. On cancellation, we retain your data for 90 days in case you reactivate, then delete it on request or automatically after 12 months of inactivity. Full details in the Privacy Policy.
Service availability
We aim for 99.9% uptime measured monthly, excluding scheduled maintenance announced at least 48 hours in advance. If we fall short of that target in any calendar month, you may request a service credit equal to the pro-rated value of the affected days.
We will notify you of major outages within one hour of detection via email and the public status page. We commit to a post-incident summary within 14 days of resolution for any incident with customer impact.
Changes to the terms
When we materially change these terms, we will email all account holders and post a notice in-product at least 30 days before the changes take effect. "Materially" means anything that affects your rights, our liabilities, or how we handle your data. Cosmetic changes (typos, structural reorganisation) we just publish.
If you don't agree to a material change, you can cancel before the change takes effect and we'll refund any pre-paid balance for the period after the effective date.
Liability and warrantiesCritical clause
QuoteMaker is provided "as is" without warranty of any kind, except as required by Australian Consumer Law. To the maximum extent permitted by law, our total liability to you under or in connection with these terms is capped at the fees you paid us in the 12 months immediately preceding the event giving rise to the claim.
We are not liable for any indirect, consequential, or special damages, including loss of profit, loss of business, or loss of data, except where such liability cannot be excluded under Australian Consumer Law.
Nothing in these terms excludes or limits liabilities that cannot be excluded under the Australian Consumer Law or other applicable law.
Suspension and termination
We may suspend or terminate your account if you materially breach these terms, fail to pay fees when due (after a 14-day notice period), or use the platform in a way that creates legal or operational risk for us or our other customers.
We will give you 30 days' notice before terminating for material breach, except where the breach is severe (illegal use, security threat, or fraud) in which case we may terminate immediately.
On termination, you lose access to the platform but retain ownership of the data you uploaded. You can export your data during the 90-day post-cancellation grace period described in section 04.
Governing lawCritical clause
These terms are governed by the laws of New South Wales, Australia. Any dispute that cannot be resolved by good-faith discussion within 30 days will be referred to mediation in Sydney before any court proceedings are commenced.
Contact + final notes
Questions about these terms? Email hello@quotemaker.com.au with the subject "Terms enquiry" and a real person will reply within one Australian business day.
These terms together with the Privacy Policy form the complete agreement between you and QuoteMaker. If any part of these terms is found unenforceable, the remaining parts continue in effect.
End of terms · 12 April 2026 ·Privacy policyTrust Center
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