Built in Australia. Hosted here too.

1. Who we are

QuoteMaker is a product of The SEEN Group Pty Limited (ABN 81 695 428 972), an Australian company incorporated in Brisbane, Queensland. The SEEN Group is the data controller for personal information you share with QuoteMaker.

2. What we collect

Account details (name, email, company), the rate card you upload, the site data you capture (photos, voice memos, documents, notes), the quotes you generate, and standard usage logs (IP, browser, timestamp). We collect this only to provide the QuoteMaker service.

3. Where it lives

All customer data is processed and stored on IRAP-assessed Australian cloud infrastructure. We do not transfer your data offshore for processing.

4. How we use it

To provide the QuoteMaker product: read your site captures, generate scope drafts, apply your rate card, produce PDFs, and track the lifecycle of your quotes. We use aggregated usage data to improve the product. We never sell your data.

5. AI training

Your site captures, rate card, and quotes are NOT used to train general-purpose AI models. The QuoteMaker engine is fine-tuned on consented training data, your customer data is processed for your account only.

6. Australian Privacy Principles (Privacy Act 1988)

QuoteMaker is bound by the 13 Australian Privacy Principles (APPs) in Schedule 1 of the Privacy Act 1988 (Cth), and we follow the Australian Government Guidance for AI Adoption. Here is how we meet each principle:

• APP 1 - Open and transparent management: this policy, kept current and freely available, sets out exactly how we handle personal information.
• APP 2 - Anonymity and pseudonymity: you can make general enquiries without identifying yourself; an account is only needed to use the product.
• APP 3 - Collection of solicited information: we collect only the personal information we reasonably need to deliver QuoteMaker, by lawful and fair means.
• APP 4 - Unsolicited information: if we receive information we did not ask for, we assess it and destroy or de-identify it where the law allows.
• APP 5 - Notification: we tell you what we are collecting and why at the point of collection, as this policy does.
• APP 6 - Use and disclosure: we use your information only for the purpose it was given or a directly related purpose you would reasonably expect - never for unrelated purposes without consent.
• APP 7 - Direct marketing: any marketing is opt-out at any time, and we never use your site captures, rate card, or quotes for marketing.
• APP 8 - Cross-border disclosure: customer data is processed and stored in Australia; we do not disclose it offshore (see "Where it lives").
• APP 9 - Government identifiers: we do not adopt, use, or disclose government identifiers (such as TFNs or Medicare numbers) as our own.
• APP 10 - Quality: you can edit your account and scope data directly, so the information we hold stays accurate, complete, and up to date.
• APP 11 - Security: we protect personal information with encryption, strict access controls, and audit logging (see "Security").
• APP 12 - Access: you can request a copy of the personal information we hold about you.
• APP 13 - Correction: you can ask us to correct anything inaccurate, out of date, or incomplete.

7. GDPR - for visitors in the EU, EEA & UK

If you access QuoteMaker from the European Union, the EEA, or the United Kingdom, the EU GDPR and UK GDPR apply to your personal data and we honour the protections below.

• Lawful basis: we process personal data under contract (to provide the service you signed up for), legitimate interests (to secure, support, and improve the product), and consent (for optional analytics and marketing, which you can withdraw at any time).
• Your rights: access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, objection to processing, and the right not to be subject to solely automated decisions producing legal effects.
• International transfers: customer data is hosted in Australia. Where data moves from the EEA or UK, we rely on appropriate safeguards - Standard Contractual Clauses and the UK International Data Transfer Addendum.
• Data protection contact: email hello@quotemaker.com.au and we will provide details of our data protection contact and, where required, our EU/UK representative.
• Complaints: you may lodge a complaint with your local supervisory authority (for example, your national Data Protection Authority or the UK ICO). We ask that you contact us first so we can put it right.
• Retention: we keep personal data only as long as needed to provide the service and meet our legal obligations, then delete or de-identify it.

8. Your rights

You can request access to, correction of, or deletion of your personal information at any time - these map to APP 12 and APP 13 under the Privacy Act, and to your GDPR rights of access, rectification, and erasure. Email hello@quotemaker.com.au with the subject "privacy request" and we will respond within 30 days (and without undue delay for GDPR requests).

9. Security

All data is encrypted in transit (TLS 1.2+) and at rest. Access to customer data is limited to engineering staff who require it for support and incident response, with full audit logging. We notify affected customers of any data breach within 72 hours.

10. Cookies

We use first-party cookies for session authentication and product analytics. We do not use third-party advertising cookies. You can disable cookies in your browser; some product features will not work.

11. Children

QuoteMaker is a B2B product not intended for users under 18. We do not knowingly collect personal information from children.

12. Changes

When this policy materially changes, we will email all account holders and post a notice in-product at least 30 days before changes take effect.

13. Contact

Privacy questions: hello@quotemaker.com.au. Postal: The SEEN Group Pty Limited, Brisbane QLD Australia. Full address available on request.